flaviomatani: (Harpya2)
( Jun. 10th, 2011 10:58 am)
Morning! And coffee.

New pupil should be arriving in a short while for first lesson. A couple more lessons later in the day.

Also, visit by the man from First Utility, the gods confound them -perhaps they have already done. They are going to resolve the issue with gas metering by ... changing the electricity meter. This'll never end, I can see.

Tonight.. probably Departure.
flaviomatani: (ungoliantina)
( Apr. 20th, 2011 11:05 am)
The gas bill saga continues.

The company, First Utility, was supposed to have sorted out the second 'ghost' account, with different number, according to which I would never have paid electricity or gas in the time I've been here (about a year and a half by now). I'm still getting those bills.

I also received the 'normal' bill for this month. They'd installed a device that allegedly sends meter data via 3G to them. The bill, according to which I spent £80 on gas last month (during which, as an experiment, I was cooking on an electric range instead of the gas hob, there was no central heating use, etc) is an _estimate_, which is supposed not to happen. I'll happily move supplier when this is over but I suspect that wouldn't be the end of it if I did it now. This is turning into something like a Kafka story, or a zombie movie, where when you've think you've killed the monster the hand pops again out of the ground...
The long saga with First Utility, the people who supply electricity and gas to most of this building and the ghost second customer account, continues.

I had received a rather worrying letter to the effect that I hadn't paid any bills at all since I moved here (this to that second account number; right name and address, slightly misspelled postcode) and I started looking into this and wasting a fair amount of time on the phone to them as there had been also a problem with over-billing and possibly a case of mistaken meter being read, after which they credited my account for well over £400 (not admitting to anything, those companies never do, 'good will' blah, blah..), had an email from FU telling me that "the details in the first account number were correct" (this is the one I knew about and paid every month) but the reading on the second account number were the correct ones.

I have now received yet another bill to that second account number now... now well over £1500 ‘overdue’ according to this. And the readings seem to be identical to those in the ‘real’ account number. More hassle in my future over this, no doubt. And I’m charged way more for the gas supply in this tiny 36m studio flat than we did at the old four bedroom, two level flat in KTR.. what gives?
The saga with First Utility, the people who supply electricity and gas to most of this building and the ghost second customer account, continues.

I had received a rather worrying letter to the effect that I hadn't paid any bills at all since I moved here (this to that second account number; right name and address, slightly misspelled postcode)  and I started looking into this and wasting a fair amount of time on the phone to them as there had been also a problem with over-billing and possibly a case of mistaken meter being read, after which they credited my account for well over £400 (not admitting to anything, those companies never do, 'good will' blah, blah..), had an email from FU telling me that "the details in the  first account number were correct" (this is the one I knew about and paid every month) but the reading on the second account number were the correct ones.

I have now received yet another bill to that second account number now... now well over £1500 ‘overdue’ according to this. And the readings seem to be identical to those in the ‘real’ account number. More hassle in my future over this, no doubt. And I’m charged way more for the gas supply in this tiny 36m studio flat than we did at the old four bedroom, two level flat in KTR.. what gives?
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