Echoes of Flavio's Ghost Dreaming

The long saga with First Utility, the people who supply electricity and gas to most of this building and the ghost second customer account, continues.

I had received a rather worrying letter to the effect that I hadn't paid any bills at all since I moved here (this to that second account number; right name and address, slightly misspelled postcode) and I started looking into this and wasting a fair amount of time on the phone to them as there had been also a problem with over-billing and possibly a case of mistaken meter being read, after which they credited my account for well over £400 (not admitting to anything, those companies never do, 'good will' blah, blah..), had an email from FU telling me that "the details in the first account number were correct" (this is the one I knew about and paid every month) but the reading on the second account number were the correct ones.

I have now received yet another bill to that second account number now... now well over £1500 ‘overdue’ according to this. And the readings seem to be identical to those in the ‘real’ account number. More hassle in my future over this, no doubt. And I’m charged way more for the gas supply in this tiny 36m studio flat than we did at the old four bedroom, two level flat in KTR.. what gives?

 I've been in my 'new' flat for a little over a year. This shows in several ways, apart from the scuffs on the paint in the  hallway. The cap of one of the kitchen sink faucets has fallen off. The screws that hold the shower glass are slightly loose in their sockets and the pane wobbles. And the bathroom air extractor is giving up in strange ways, starting and cutting off at random... there are all sorts of little glitches with the building's lifts, doors, the tiles in the courtyard and a section of ceiling in the second floor fell off, leading to the stairs being cordoned off for a few days with a lonely looking bucket underneath the dripping pipe plainly in sight...

I 'bought' the right to be in this place for the next 99 years. Much as I would like to exercise that right....