The saga with First Utility, the people who supply electricity and gas to most of this building and the ghost second customer account, continues.

I had received a rather worrying letter to the effect that I hadn't paid any bills at all since I moved here (this to that second account number; right name and address, slightly misspelled postcode)  and I started looking into this and wasting a fair amount of time on the phone to them as there had been also a problem with over-billing and possibly a case of mistaken meter being read, after which they credited my account for well over £400 (not admitting to anything, those companies never do, 'good will' blah, blah..), had an email from FU telling me that "the details in the  first account number were correct" (this is the one I knew about and paid every month) but the reading on the second account number were the correct ones.

I have now received yet another bill to that second account number now... now well over £1500 ‘overdue’ according to this. And the readings seem to be identical to those in the ‘real’ account number. More hassle in my future over this, no doubt. And I’m charged way more for the gas supply in this tiny 36m studio flat than we did at the old four bedroom, two level flat in KTR.. what gives?
 Took many months to get First Utility, who provide most flats in this building with electricity and gas, to acknowledge that there might be a problem with my gas meter, its readings or its billing. I pay more for gas in this tiny 36 m2 studio flat than we used to at the old, five times larger, four bedroom flat I used to live at before, with two or three other people in it. Eventually after over a year or so of this they issued a £400 credit, which is still running, as they might have been billing from the wrong meter. There had been another issue, a bill addressed to me, right property, wrong post-code, different account number (but it would seem to be the same meters)  according to which I had never paid my bill and owed them £1300 and pence. I called them, alarmed as you would be, and they said 'sorry sir, mistake; will be rectified'.  Today I have just received another bill for that second account number. It would seem that I have never paid my bill and I better pay them now those £1400 and pence or else.

If you were thinking of switching suppliers and were considering First Utility.... what can I say, I can't recommend them enough. Er, meaning really that I cannot recommend them at all!  So much hassle over this! Over a year of this saga and still going...
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flaviomatani: (dreamscape sepia)
( Sep. 21st, 2009 09:42 am)
After all the hassle to get the flat, when everything seems to be sorted out and cannot really back-off as have put all my money and a whole lot more into this, turns out the flat I'm buying is in a Camden council declared 'car-free zone' and they will not issue me with a resident's parking permit. This is major major hassle and apparently there is no appeal. The only thing I seem to be able to do is to rent somebody's drive -[livejournal.com profile] combat_kitten graciously sent me link to some people who do this locally, but they're a mile or so away from my flat, so I need to try and find something closer before going to these. It is also an expensive solution for a problem that shouldn't be there in the first place, I already live in the same parking 'zone' as the new flat. Any ideas, anybody? I'm afraid I'm not in a spirit for jokes today with this, be warned. Also waiting to see what next hassle or insurmountable obstacle turns up in this story...
The house is still full of strangers, friends of the Frenchman who is sub-letting from James. One of them left the front door open last night. Just had to jump over somebody sleeping right in the small hallway in front of the kitchen, just to get to the loo. Will be talking to the agents later today.
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flaviomatani: (dreamscape with moon 1)
( Oct. 16th, 2007 11:55 pm)
It's been a horrible day. Ok, it's been a horrible couple of weeks. Ok, it can only get better from this point.

Still a few miracles to pull tomorrow (including some money miracles) and that should be it for a while.

In the meantime, read friends' pages (several pages thereof, I don't have much internet access on Tuesdays) and stuff -and sip that gin and tonic. Not too bad for now. Hope you all are well.
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flaviomatani: (dreamscape with moon 1)
( Oct. 16th, 2007 11:55 pm)
It's been a horrible day. Ok, it's been a horrible couple of weeks. Ok, it can only get better from this point.

Still a few miracles to pull tomorrow (including some money miracles) and that should be it for a while.

In the meantime, read friends' pages (several pages thereof, I don't have much internet access on Tuesdays) and stuff -and sip that gin and tonic. Not too bad for now. Hope you all are well.
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