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These guys supply me with gas and electricity. I have complained several times that I pay too much for what is a tiny flat, perhaps an eighth of the size of the previous, 4-bedroomed flat. Now I get a letter from some debt collectors threatening with disconnection and legal and reconnection fees in the thousands of pounds, etc. Right address, different customer number. Grrr. Just spent half an hour on the phone trying to sort that out.
Ok, granted that perhaps the way to get best customer service is not, when they reply with a dopey 'Huh?' to your attempt at explaining your problem, with a 'Sorry to wake you up, mate...'
Ok, granted that perhaps the way to get best customer service is not, when they reply with a dopey 'Huh?' to your attempt at explaining your problem, with a 'Sorry to wake you up, mate...'