If you have paper bills for your 'real' account and payment slips, possibly bank statement, that show that these have been cleared then you are in the best position.
Suggest you contact the Citizens Advice Bureau about it, and maybe also OFGEM the watchdog/ombudsman for the electricy and gas companies.
Sounds like FU have made a royal FU and their accounting department are asleep on the job.
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Date: 2011-02-26 11:13 am (UTC)Suggest you contact the Citizens Advice Bureau about it, and maybe also OFGEM the watchdog/ombudsman for the electricy and gas companies.
Sounds like FU have made a royal FU and their accounting department are asleep on the job.
Good luck, best wishes.